Shipping & Returns

Returns and Refunds

Your satisfaction is important to us and any concerns you may have will be attended to in a responsive manner.

Free returns are available for New Zealand customers only, subject to the following conditions:

  • The items received are faulty, damaged or if the wrong product is received. Returns are not available for change of mind, so please choose carefully.
  • The items must be received back by Qt within 28 days of receipt of goods.
  • Qt has approved the return by calling us on +64 27 255 1192 from Monday‑Friday, 9am‑5pm. Once Qt has approved the return, we will provide you with the reply-paid postage number.
  • Once Qt receives the parcel, we will either refund the cost of the product, provide a store credit or send a replacement.

 

The following conditions will not qualify for any credits, refunds or returns:

  • The products ordered were part of a promotion or special.
  • If claims for defective products are not made within 28 days after receipt of goods (New Zealand only).
  • The products have been opened, or, the customer has sampled and does not like the products.
  • The customer changes their mind or has made a mistake in their order.
  • If there is a sudden change of price. Prices are subject to change without prior notice due to the dollar fluctuation exchange rates.

Please note: Qt is not responsible for the freight costs of return if the cause of return is not Qt's fault. If a credit / refund / replacement is agreed upon, this will only be issued once Qt receives the original items.

 

Shipping Costs

All prices are in NZD

COUNTRY

COST (1 product)

COST (2 products or more)

New Zealand FREE FREE
Australia $10.00 FREE
United States & Canada  $15.00 FREE
UK $30.00 FREE
Europe $30.00 ‎ FREE
Rest of World $30.00 ‎ FREE